CLOSED MONDAY, JUNE 24

Orders that enter after 5:00 p.m. on Friday the 21st will leave next Tuesday the 25th.

Home Deliveries

 

Here we will answer the questions most frequently asked by our customers. If you do not find the answers you are looking for, please get in touch using the Formulario de Atención al Cliente.

 

When will I get my order?

Orders placed after 5:00 pm will be shipped the next day.

We deliver to:

- Spain Peninsula through GLS: From 24 to 48 business hours (*except products with an indicated period of 3 to 5 days).

- Portugal Peninsula through GLS: From 48 to 72 working hours (*except products with an indicated period of 3 to 5 days).

- Ceuta, Melilla and Canary Islands through the Post Office: Approximately 8 to 15 working days.

- Balearic Islands through GLS: From 48 to 96 working hours from shipment.

- Europe: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark (not Greenland), Slovakia, Estonia, Slovenia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Romania , Serbia, Sweden, Norway, Finland and Turkey (does not ship to Islands) via GLS: 4 to 8 working days

               If you do not receive your order within 2 or 3 days after the date of estimated arrival, please get in touch and we will resolve the problem as soon as possible.

If you have any questions, please get in touch with us via Formulario de Atención al Cliente where we will do our best to attend to your needs.

When will I have to pay for my order?

If you choose a Credit Card or Bizum payment method, the amount of the order will be charged at the time of purchase and we will proceed to activate the order and prepare it.

If you have chosen Bank Transfer or PayPal as a payment method, we will send your order once we have received payment for the order in the respective accounts.

Please note that payments by bank transfer usually take 24 business hours to be reflected in our account.

Can I track my order?

When your purchases are ready to be sent we will send an email to inform you that your purchase has been sent. 

You can track your order on our webpage by clicking on Seguimiento de pedidos, where you will be informed that your order is at one of the following stages:

Pending. We are waiting to receive payment (for bank transfers and PayPal).

Being processed. We are preparing your purchase for delivery.

Sent. Your purchase is in the post.

Delivered. Purchase has been received by the customer.

Cancelled. The purchase has been cancelled.

When you make your purchase you will receive an email of confirmation. Every time your order changes you will receive an email notifying you of that change.

 

 Where do you deliver to?

All over Spain, Ceuta, Melilla and the Canary Islands, as well as in Portugal (except the Azores and Madeira Islands), Germany, Austria, Belgium, Bulgaria, Croatia, Denmark (not Greenland), Slovakia, Estonia, Slovenia, France (not islands) , Hungary, Ireland, Italy (not islands), Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Romania, Serbia, Sweden, Norway, Finland and Turkey

 

I live in the Canary Islands. Do you ship there?


When you register with the customer data for shipping to the Canary Islands, Ceuta and Melilla, the prices will be shown without VAT (with decimals) although the text Taxes included does not disappear.

The shipping cost will be displayed in the cart.

The shipment is managed by Correos, with collection at the reference office in your area, where the corresponding IGIC and the Customs tax corresponding to its withdrawal will be paid.

How can I find out the cost of post and packaging?

Shipping to Spain Peninsula for orders under €50 costs €8, for orders over €50 shipping costs are free.

Shipping to Portugal (except Azores and Madeira Islands, where it is not shipped) costs €8.

Shipments to the Canary Islands, Ceuta and Melilla start at €15 and depending on the number of items.

Shipments to the Balearic Islands cost from €15 and depending on the number of items, except the island of Formentera which costs from €25.

Shipments to Germany, Austria, Belgium, Slovakia, Slovenia, France, Hungary, Italy, Luxembourg, Netherlands and Poland have a cost starting at €15 and depending on the number of items.

Shipments to Croatia, Denmark and the Czech Republic have a cost starting at €20 and depending on the number of items.

Shipments to Bulgaria, Estonia, Finland, Ireland, Latvia, Lithuania, Monaco, Norway, Romania, Serbia and Sweden have a cost starting at €35 and depending on the number of items.

Shipments to Turkey have a cost starting at €60 and depending on the number of items.

Orders sent to the Canary Islands, Ceuta or Melilla are exempt from VAT but upon receiving the merchandise at the Post Office they will have to pay the IGIC and the Customs tax.

 

Can I change my delivery address after the order has been placed?

Once we have sent out your order to the address you provided, we cannot change the delivery address.

 

What happens if my order arrives when no one is in?

If you are not at home at the time of delivery, the delivery man will leave a note for you to get in touch with the postal company and agree on another time. The delivery man will usually get in touch with you beforehand to confirm the delivery. If you are unable to receive your order at the address provided, please give us your address at work, or the address of a friend / family member.

Your order may be returned to us if the delivery man is unable to deliver it to your address. If this occurs, we will get in touch to find out whether you would prefer to receive your order at another address or have it returned, but with a extra charge for it.

If within two weeks an order cannot be delivered it will be returned to our premises.

There are several reasons why an order may be returned:

- The address was incorrect.

- No one was able to sign for the order within the given period of two weeks.

- The order was rejected by the customer.

 

Can my payment address and delivery address be different?

It is possible to send out an order to an address other than the payment address, when for example someone is carrying out an order on behalf of their company. In this case, all required information must be provided at the time of purchase.

 

Can I cancel my order if it has already been sent?

Once the order has been sent out it cannot be cancelled. To cancel an order before it is sent out, you must get in touch with us on the same day to let us know. We will return the value of your order in full, including the costs of post and packaging.

 

What happens if something is out of stock?

If a product is not available we will get in touch to find the best solution for you.