Returns

 1. Right of withdrawal:

In accordance with current legislation, you may cancel your order without any reason within 14  days from the day on which you or a third party indicated by you, other than the carrier, received the goods (with the exceptions described below*) as long as the product has not been used and its in  original packaging, if it had.

To exercise the right of withdrawal, you must notify us  your decision by sending an email to info@ventaneumaticos.com, or by filling out the following withdrawal form, which Pneumatics Perelló (ventaneumaticos.com) will confirm receipt

You must return the goods no later than 14  days from the date on which you notify us  your decision to withdraw from the contract, sending them to Pneumatics Perelló SL, C/ Mas Falgas, 8 - 17180 Vilablareix.

You must include a copy of the invoice inside the package, indicating the returned products.  The transport costs caused by the return will be in charge of the customer, who can freely choose the company transport he prefers to use. We can offer the option to pick up the item, through our transport company. The shipping cost will be in charge of the customer, and will be informed of them before collection.

Once the merchandise has been received at our facilities and verified to be in perfect condition, the refund will be processed. If the products are not returned in their original packaging, their price may be depreciated. We will issue the refund (less the return shipping cost) using the same payment method used for the order, within a maximum of 14 calendar days from the customer exercising their right of withdrawal. However, we may withhold the refund until we have received the goods.

Exchanges for a different item will not be accepted; in this case, the item must be returned and a new purchase made.

Returns will be accepted and processed for credit only for items that show no signs of use, tampering, or attempted assembly/disassembly, and that retain the original labels in perfect condition. If the product meets these conditions, it can be returned without issue and will be inspected upon arrival.



*Exceptions to the right of withdrawal



As established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, returns of the following will not be accepted products:

  • The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal. 
  • The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur can't control and that may happens  during the withdrawal period.
  • The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  • The supply of goods that can deteriorate or expire quickly.
  • The supply of sealed goods that aren't suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  •  The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and used after delivery.



2. Product Returns Due to Shipping Defects or Shipping Errors

If, at the time of delivery, it is visibly observed without having to handle the packaging that the product has been damaged in transit or that a shipping error has occurred, you must proceed as follows:

Inform the carrier of the incident at the time of delivery, noting it on the corresponding delivery note.
Do not tamper with the packaging of the damaged or incorrect product.
Report the incident to Pneumàtics Perelló by sending an email to info@ventaneumaticos.com



3. Warranties

All products sold by Ventaneumaticos are covered by the following warranties:

  • Legal guarantee of conformity, governed by Articles 114 et seq. of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users.

  • Commercial warranties offered by manufacturers, where applicable, in accordance with the terms and conditions established by each manufacturer. These warranties are additional to the legal guarantee and may not restrict the rights granted to consumers by law against Ventaneumaticos.

3.1 Legal Guarantee of Conformity

In accordance with Royal Legislative Decree 1/2007, Ventaneumaticos is liable to consumers for any lack of conformity existing at the time of delivery of the product and becoming apparent within the legally established period, which is currently three (3) years from the date of delivery.

A lack of conformity may be deemed to exist, among other circumstances, where the product:

  • has a manufacturing defect

  • does not correspond to the model, size or specifications ordered;

  • does not possess the advertised characteristics or performance;

  • is not fit for the ordinary purposes for which products of the same type are normally used, taking into account the legally required conditions.

The legal guarantee does not cover damage or incidents that do not constitute a lack of conformity of the product, for example, where they result from external causes, improper use or inadequate maintenance. Such cases may include:

  • Punctures, cuts or perforations caused by external objects;

  • Damage caused by impacts against kerbs, potholes or other obstacles;

  • Normal wear and tear resulting from use, taking into account the nature of the product and the conditions under which it is used;

  • Improper use or use other than that recommended by the manufacturer;

  • Incorrect fitting, removal, balancing or wheel alignment;

  • Incorrect inflation pressure or vehicle overloading;

  • Inadequate storage or maintenance;

  • Repairs, modifications or alterations that have caused the incident;

  • Any other incident whose cause is not an original defect in the product.

Each case will be assessed according to its specific circumstances and the origin of the incident, without prejudice to the rights to which consumers are entitled under applicable legislation.

If a product appears to have a lack of conformity, we recommend notifying Ventaneumaticos as soon as possible to facilitate the handling of the claim. This recommendation does not reduce any statutory time limits or the rights granted to consumers by law.

Where necessary to determine the cause of the incident, Ventaneumaticos may request additional information or documentation, including photographs, vehicle details or a report issued by the professional who carried out the fitting. The product may also be examined by the manufacturer or an authorised technical service provider for the relevant technical assessment. Such reports are for technical assessment purposes only and shall not restrict the rights granted to consumers by law or Ventaneumaticos' liability as the seller.

The purpose of the technical assessment is to determine the cause of the incident. It shall not restrict consumers' rights or Ventaneumaticos' legal liability as the seller.

Where a lack of conformity is confirmed, Ventaneumaticos will apply the remedies provided for under applicable legislation. Depending on the circumstances and the applicable legal requirements, these may include free repair or replacement of the product and, where appropriate, a price reduction or termination of the contract.


3.2 Manufacturer's Commercial Warranty

Certain products may include a commercial warranty offered voluntarily by the manufacturer. This warranty is separate from and in addition to the legal warranty of conformity and is governed by the terms and conditions established by the manufacturer.

How to Request a Warranty

You can initiate a warranty claim in the following ways:

If you placed your order using a customer account:

Go to My Account > Order History and Details, select the relevant order, and click on Details. At the bottom of the page, you will find the "Messages" section, where you can report a possible non-conformity or request a warranty claim, describing the issue you have encountered.

If you placed your order as a guest or cannot access your account:

You can send an email to info@ventaneumaticos.com, indicating your order number or invoice details, a detailed description of the issue you have encountered, and, if possible, attaching photographs or other documentation that you consider useful for your assessment.

Once we receive your communication, our Customer Service will contact you to inform you of the procedure to follow, monitor the incident and, if necessary, request any additional information or documentation that may be required for its correct technical assessment and processing.se contact Customer Service at info@ventaneumaticos.com, where you will be informed of the process to follow.