Returns

 1. Right of withdrawal:

In accordance with current legislation, you may cancel your order without any reason within 14  days from the day on which you or a third party indicated by you, other than the carrier, received the goods (with the exceptions described below*) as long as the product has not been used and its in  original packaging, if it had.

To exercise the right of withdrawal, you must notify us  your decision by sending an email to info@ventaneumaticos.com, or by filling out the following withdrawal form, which Pneumatics Perelló (ventaneumaticos.com) will confirm receipt

You must return the goods no later than 14  days from the date on which you notify us  your decision to withdraw from the contract, sending them to Pneumatics Perelló SL, C/ Mas Falgas, 8 - 17180 Vilablareix.

You must include a copy of the invoice inside the package, indicating the returned products.  The transport costs caused by the return will be in charge of the customer, who can freely choose the company transport he prefers to use. We can offer the option to pick up the item, through our transport company. The shipping cost will be in charge of the customer, and will be informed of them before collection.

Once the merchandise has been received at our facilities and verified to be in perfect condition, the refund will be processed. If the products are not returned in their original packaging, their price may be depreciated. We will issue the refund (less the return shipping cost) using the same payment method used for the order, within a maximum of 14 calendar days from the customer exercising their right of withdrawal. However, we may withhold the refund until we have received the goods.

Exchanges for a different item will not be accepted; in this case, the item must be returned and a new purchase made.

Returns will be accepted and processed for credit only for items that show no signs of use, tampering, or attempted assembly/disassembly, and that retain the original labels in perfect condition. If the product meets these conditions, it can be returned without issue and will be inspected upon arrival.

*Exceptions to the right of withdrawal

As established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, returns of the following will not be accepted products:

*The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal.

*The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur can't control and that may happens  during the withdrawal period.

*The supply of goods made according to the specifications of the consumer and user or clearly personalized.

*The supply of goods that can deteriorate or expire quickly.

*The supply of sealed goods that aren't suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

* The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

* The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and used after delivery.

2. Product Returns Due to Shipping Defects or Shipping Errors

If, at the time of delivery, it is visibly observed without having to handle the packaging that the product has been damaged in transit or that a shipping error has occurred, you must proceed as follows:

Inform the carrier of the incident at the time of delivery, noting it on the corresponding delivery note.
Do not tamper with the packaging of the damaged or incorrect product.
Report the incident to Pneumàtics Perelló by sending an email to info@ventaneumaticos.com

3. Guarantees

All products sold by Ventaneumaticos come with the following guarantees:

Legal guarantee of conformity, regulated in Articles 114 to 127 bis of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users.
Commercial guarantees offered by manufacturers, where applicable, in accordance with the conditions established by each manufacturer. These guarantees are independent of and in addition to the legal guarantee and do not limit the rights that the law grants the consumer against Ventaneumaticos.

3.1 Legal Guarantee of Conformity

In accordance with the provisions of Articles 114 to 127 bis of Royal Legislative Decree 1/2007, Ventaneumaticos is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which becomes apparent within the legally established  during the legally established period, which is currently three (3) years from the date of delivery of the product.

A lack of conformity will be understood to exist, among other circumstances, when the product:

has a manufacturing defect;
does not correspond to the model, size, or specifications agreed upon;
does not possess the advertised characteristics or performance;
is not suitable for the use for which products of the same type are normally intended.

The legal guarantee does not cover incidents whose origin is not a lack of conformity of the product, such as:

punctures, cuts, or perforations caused by external objects;
impacts against curbs, potholes, or other obstacles;
normal wear and tear resulting from use;
improper use or use other than that recommended by the manufacturer;
incorrect assembly, disassembly, balancing, or alignment;
improper inflation pressure;
overloading the vehicle;
improper storage or maintenance;
repairs, modifications, or tampering carried out by third parties;
any other incident whose cause is not an original defect of the product.

If the product presents a possible non-conformity, we recommend reporting the issue as soon as possible after becoming aware of it, in order to facilitate its processing. This notification will not limit or affect the rights granted to the consumer by current legislation.

When necessary to determine the origin of the issue, Ventaneumaticos may request additional information or documentation, including photographs, vehicle data, or a report issued by the professional who performed the installation. The product may also be examined by the manufacturer or an authorized technical service to carry out the corresponding technical assessment. These reports will be exclusively technical in nature and will not limit the rights granted to the consumer by law, nor Ventaneumaticos' liability as the seller.

If, after the technical assessment, a non-conformity is confirmed, Ventaneumaticos will apply the measures stipulated in Articles 118 to 122 of Royal Legislative Decree 1/2007, proceeding, as appropriate, to repair or replace the product and, where legally applicable, to reduce the price or terminate the contract.

3.2 Manufacturer's Commercial Warranty

Certain products may include a commercial warranty offered voluntarily by the manufacturer. This warranty is separate from and in addition to the legal warranty of conformity and is governed by the terms and conditions established by the manufacturer.

How to Request a Warranty

You can initiate a warranty claim in the following ways:

If you placed your order using a customer account:

Go to My Account > Order History and Details, select the relevant order, and click on Details. At the bottom of the page, you will find the "Messages" section, where you can report a possible non-conformity or request a warranty claim, describing the issue you have encountered.

If you placed your order as a guest or cannot access your account:

You can send an email to info@ventaneumaticos.com, indicating your order number or invoice details, a detailed description of the issue you have encountered, and, if possible, attaching photographs or other documentation that you consider useful for your assessment.

Once we receive your communication, our Customer Service will contact you to inform you of the procedure to follow, monitor the incident and, if necessary, request any additional information or documentation that may be required for its correct technical assessment and processing.se contact Customer Service at info@ventaneumaticos.com, where you will be informed of the process to follow.