1. Right of withdrawal:
In accordance with current legislation, you may cancel your order without any reason within 14 days from the day on which you or a third party indicated by you, other than the carrier, received the goods (with the exceptions described below*) as long as the product has not been used and its in original packaging, if it had.
To exercise the right of withdrawal, you must notify us your decision by sending an email to firstname.lastname@example.org, or by filling out the following withdrawal form, which Pneumatics Perelló (ventaneumaticos.com) will confirm receipt
You must return the goods no later than 14 days from the date on which you notify us your decision to withdraw from the contract, sending them to Pneumatics Perelló SL, C/ Mas Falgas, 8 - 17180 Vilablareix.
You must include a copy of the invoice inside the package, indicating the returned products. The transport costs caused by the return will be in charge of the customer, who can freely choose the company transport he prefers to use. We can offer the option to pick up the item, through our transport company. The shipping cost will be in charge of the customer, and will be informed of them before collection.
Once the goods have been received at our wharehouse and have been verified that are in perfect condition, the refund of the amount will be processed. In the event that the products are not returned with their original packaging, their price may suffer depreciation. We will do the payment (discounting the amount of return's cost) through the same payment method used in the order, within a maximum period of 14 days from the moment the client exercises their right of withdrawal, although until we 've not received the goods we don't do the refund.
The hange of an item for a different one will not be accepted, in this case, it must be returned and a new purchase must be made.
*Exceptions to the right of withdrawal
As established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, returns of the following will not be accepted products:
*The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal.
*The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur can't control and that may happens during the withdrawal period.
*The supply of goods made according to the specifications of the consumer and user or clearly personalized.
*The supply of goods that can deteriorate or expire quickly.
*The supply of sealed goods that aren't suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
* The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
* The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and used after delivery.
2. Return of product due to defects produced in transport or shipping error:
If at the time of delivery it is clearly and visibly appreciated, without the need to manipulate the shipping packaging or the product itself, that it has defects caused by transport damage, or it is appreciated, in the same way, an error in the merchandise received, we recommend that you notify to Pneumatics Perelló (and we recommend indicate it on the carrier's delivery note) by email to: email@example.com, within a maximum period of 48 hours in order to request the return of the product or products affected and with it the substitution for a new one or the refund of the price paid for it.
3. Product warranty
The manufacturer's official warranty period is 2 years from the date of delivery of the product. For the warranty to be applicable, it is necessary that the customer / user keep the invoice and that the product has a manufacturing defect.
The manufacturer's warranty responds to possible manufacturing defects or flaws in the product, and not to deficiencies caused by knocks, incorrect use or bad handling (assembly and disassembly), damage caused for an improper use or wear and tear due to use, etc. . The maximum term for the notification of a defect product is two months from its detection.
Ventaneumaticos will process the guarantees by sending the product to the manufacturer for evaluation and this is the only one that can verify and determine its application. In the event that the manufacturer confirms its defect, Ventaneumaticos will proceed to repair, replace, end the contract or reduce the price of this product after contact the customer following the manufacturer's instructions.
To request a product warranty process, contact Customer Service at firstname.lastname@example.org that will inform you of the process to follow.